Terms & Conditions
I. Definitions
“The company, we, us, our” means Bubble Cleaning Limited.
“Cleaner” – means the person carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
II. Contract
II.I. These Terms and Conditions represent a contract between Bubble Cleaning and The Client.
II.II. The Client agrees that any use of The Company ’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.
II.III. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
II.IV. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
II.V. We may use your cleaning jobs for before and after pictures, NO personal items or identifying items to your home will be used in these pictures.
II. VI. If the location of the job is 30km away from Mangawhai, there will be a travel time and mileage charge (0.79cents per km, as recommended by IRD).
II. VII. There will be an extra charge if the house is not up to a respectable standard of tidiness.
III. Equipment & Cleaning Supplies
III.I. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.
III.II. We agree to provide all cleaning supplies and cleaning equipment necessary to carry out the Services unless you have made other arrangement with us.
III.III. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.
III.IV. We can provide eco-friendly products if required by the client.
IV. Checklist
IV.I. We shall provide the client with a checklist on request or ask all clients to leave a list of priorities for the cleaner. This means that the cleaner can tick off the top to bottom what they are able to do within the allotted time.
V. Cancellation
V.I. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours notice is required.
V.II. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
VI. Public Holiday
VI.I. The Company is not open on public holidays. If the Client requires an urgent service on a public holiday, a surcharge will be applied.
VII. Refunds
VII.I. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.
VII.II. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company .
VII.III. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company.
VIII. Payment
VIII.I. Payments of fees rendered by invoice are due within the dates stated on the invoice via RBS, our appointed Bank.
VIII.II. Interest may be applied to any overdue accounts at a rate of 8.5%.
VIII.III. Consistent late payment will incur a 20% pre-payment for all future work.
VIII.IV. We shall invoice at the end of the work on the agreed terms.
VIII.V. We provide services on a one-off and regular basis.
VIII.VI. All Cleaning service prices are reviewed each year and adjusted inline with inflation, minimum wage increases or any reasonable circumstances.
IX. Claims
IX.I. The Company’s public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to $1,000,000.00. In order to keep our prices competitive all claims are subject to an excess of $100.00 pay able by the client.
IX.II. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
IX.III. While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.